Experience Mainstreet Care Online

My mother taught me the art and precision involved in creating couture designs.  With those skills and a design eye, I supported myself from college through earning a PhD by selling high-end retail.  I also supervised sales associates for a major airline.  With my PhD in hand I built an internationally recognized conflict consultancy that always focused on my client's needs. So, a passion for serving people started early in my life and continues to this day.  I am less motivated by a push to sell and more by serving my customers. 

It is easier to provide customer service across a counter in a store, so I constantly explore how White Orchid Studio can help you from this online space.  I hope these steps work for you (and suggestions are welcome):

• Being transparent about our construction and the components used in every piece. For example. I only use precious metals (gold and silver).  
  
  I choose gems carefully (pearls and all other gems). When asked I can tell you where a gem was mined and if the gem is treated.  My gem cutters are valued friends who share my passion for quality as well as transparency.

• Delighting in offering unique pieces that hold value. Both our “look” and an eye to creating lasting value ground what I create.  Unsolicited, a high fashion agent described our pieces as timeless and exciting (and yes, when the call ended, I cried in gratitude.) Major fashion magazines have found us and are reaching out. As of September, look for White Orchid Studio in print and digital media. Such recognition helps affirm "value" for the Studio and for you.
  
  
• Treasuring collaboration. I love to collaborate to create or fine tune designs that meet your needs.  While I can't dismantle existing pieces, I delight in creating personally meaningful pieces.  For example, a customer craved my Sky Mountain necklace (see https://whiteorchidfinejewelry.com/collections/black-orchid-necklaces/products/sky-mountain.).  But the price exceeded the budget, and the customer asked for help. 
  
  
  
  The design pictured above relies on my artisan clasp made of white gold dusted with whiskey quartz melee.  At present gold sells for over $2,000 a troy ounce.  So, no mystery why the existing necklace is priced as it is.  I offered to create a new version using a sterling silver clasp of the same design.  Sterling currently sells for about $24 per troy ounce.  Any guess what happened to the cost of the necklace?  All you have to do is ask.  Email me @ peggy@whiteorchidfinejewelry.com, text me, or DM me on my social media pages. The terms like bespoke and personal describe my ideal.  In those rare instances I can’t meet your needs, I happily refer you to resources that might work better. 

• Building and retaining your trust is important to me. To illustrate the connection between trust and service, I recently called an online grocery site. I had messed up by ordering a product I did not want. The store representative listened patiently to my confession then said: “Don’t worry.  I'm sending you a refund now.  Just give away what you ordered to someone who needs it.” I was loyal before. Now, I adore the company.  White Orchid Studio hopes to win your adoration.  😊

• Cherishing your humanity, including those "oops!" situations we all prefer to avoid. Did you spray a strand of pearls with hair spray? Did a gem bracelet make it into the shower? Did a fragile wire get caught on a door latch and break?  Let’s talk. Together we can figure out a great solution.

• Clarifying boundaries. Not all customers are right (at least not all the time).  That noted, every customer who reaches out deserves respect. I listen, and you will know I hear you. My experience may help me teach a little (e.g., when dressing, put jewelry on last.) so you avoid those oops situations.
  
  
• Delighting when I make you happy.   

Service isn’t always easy.  It is always the right thing to do. 

And now, a grin for all of us.