Shipping & Appraisals
White Orchid offers complimentary 2-day air shipping through United Parcel Service (UPS) within the continental United States. If you require international shipping, make a note in the cart and we will contact you regarding accommodations.
Returns and Alterations
If you want to return or alter a purchased White Orchid Studio piece, we need to hear from you within 5 business days of delivery. Please contact us to affirm your request. We strive to make you happy wearing your White Orchid. A quick message starts a conversation that puts you and White Orchid at ease.
Once we receive a returned a White Orchid piece, we will happily evaluate if any restoration is needed. Refunds reflect a minimal restocking fee, as well as the condition of the item when returned to White Orchid Studio.
A gemologist (GIA) prepares our appraisals. Appraisals are complimentary for all “Polish” purchases. To explore appraisals for other White Orchid Studio creations, simply contact us.