White Orchid offers complimentary 2-day air shipping through United Parcel
Service (UPS) within the continental United States. If you require international shipping, make a
note in the cart and we will contact you regarding accommodations.
Returns and alterations: if you want to return or alter a purchased White
Orchid Studio piece, we need to hear from you within 5 business days of delivery. Please contact us
to affirm your request. We strive to make you happy wearing your White Orchid. A quick message
starts a conversation that puts you and White Orchid at ease.
Once we receive a returned a White Orchid piece, we will happily evaluate if
any restoration is needed. Refunds reflect a minimal restocking fee, as well as the condition of the
item when returned to White Orchid Studio.
A gemologist (GIA) prepares our appraisals. Appraisals are complimentary
for all “Polish” purchases. To explore appraisals for other White Orchid Studio creations, simply
Commissions, special orders, and questions? Each White Orchid Studio creation is
unique. If you want to commission a piece or ask White Orchid to create a design similar to a sold piece, contact us.